Refund Policy

• 14-day money-back guarantee on your first paid subscription.
• Monthly plans: no refunds for partial months after the guarantee period. Cancel any time to stop the next cycle.
• Annual plans: pro-rated refund available within the first 30 days, minus a 10% administrative fee; not refundable after 30 days.
• Usage-based charges (AI, SMS, voice minutes) are non-refundable once consumed.
• Enterprise contracts follow the refund terms in the signed order form.

If you are within the first 14 days of your first paid monthly subscription and have not consumed more than 50% of your plan’s included usage limits, email 738888@proton.me with your account email and the reason for the request. We will refund the most recent charge in full.

Outside the 14-day window, monthly charges are non-refundable. You may cancel at any time from Settings → Billing → Cancel plan; access continues until the end of the billing period you have already paid for.

Within the first 30 days of an annual subscription you may request a pro-rated refund for the unused portion, minus a 10% administrative fee. Example: you paid US$290 on day 1; on day 20 you cancel. Used days = 20; remaining days = 345; pro-rata credit = US$290 × (345 / 365) = US$274.11; after 10% fee ≈ US$246.70 refunded.

After 30 days, annual plans are non-refundable, but you may still cancel auto-renewal at any time.

Charges for metered features (AI analyses, AI voice minutes, SMS messages, WhatsApp business-initiated conversations, custom domain SSL) are non-refundable once consumed. This applies regardless of whether the consumption produced the outcome you expected, because third-party services (OpenAI, Twilio, Meta, etc.) charge us for every unit used.

If you believe a usage charge resulted from an Anvil bug (e.g. a runaway workflow that sent duplicate messages), contact us with details and we will investigate. Confirmed Anvil-caused over-consumption will be credited back within 14 days.

Refunds are not available when:

• The account was terminated for violation of the Terms of Service, our acceptable-use rules, or applicable law.
• The subscription was paid via a reseller, marketplace, or enterprise order form (refund terms live in that contract).
• The charge is more than 60 days old, unless required by consumer law in your jurisdiction.
• You are requesting a refund because the Service did not deliver a specific business outcome (the Service is a tool, not a guarantee of results).

1. Email 738888@proton.me from the email address on your Anvil account.
2. Include the invoice number (visible under Billing → Invoices).
3. Tell us briefly why you are requesting a refund.
4. We reply within 2 business days and, for eligible refunds, issue the refund through Stripe within 5 business days. Your bank may take 5-10 additional days to reflect the credit.

If you are unhappy with a charge, please email us first — we will resolve legitimate issues promptly. Initiating a chargeback or dispute without first contacting us may result in immediate account suspension while the dispute is investigated. We reserve the right to charge a reasonable administrative fee for chargebacks determined to be unjustified.

This policy does not override statutory rights granted to consumers in your jurisdiction (for example, the 14-day right of withdrawal for consumers in the EU under Directive 2011/83/EU, or the cooling-off provisions of the Hong Kong Trade Descriptions Ordinance where applicable). If local law grants you a more favourable right, that right prevails.

• Email: 738888@proton.me
• Phone: +852 4748 1911
• Postal: Hong Kong Anvil Ltd., Hong Kong SAR